AI agents that get real work done
Assistants and agents that read your documents, answer your customers and automate repetitive processes, connected to your systems and governed with clear controls.
Overview
From repetitive tasks to autonomous workflows.
- Document, customer service and back-office agents
- Integrated with ERP, CRM and SAP
- Human approval, logging and access control built in
AI agents go beyond chat: they read documents, look up information in your systems, fill in forms, draft replies and hand over to a person when a decision is needed. The most common uses today are data entry and extraction, document analysis, customer support and automatic reporting.
We design agents around a concrete process with a measurable goal, connect them to your ERP, CRM, SAP and Microsoft 365, and build in the controls that matter: human approval, permissions, logging and cost monitoring.
What we do
AI agent services
01
Knowledge assistants
Answers grounded in your contracts, manuals and procedures (retrieval-augmented generation), with sources for every reply.
02
Customer service agents
First response, triage and routing of requests on web, email and chat, around the clock, with a smooth hand-over to your team.
03
Document processing
Invoices, orders, delivery notes and contracts read automatically and the data entered into your business systems.
04
Back-office automation
Email triage, data entry, reconciliations and recurring reports handled by agents instead of people.
05
Tool & system integration
Agents that work with your ERP, CRM, SAP, Microsoft 365 and internal APIs through secure, least-privilege connections.
06
Multi-step workflows
Agents that plan, act and check their own work across several steps, with approval points where a person must decide.
07
Evaluation & monitoring
Quality tests before launch, then dashboards for accuracy, response time, usage and cost per task.
08
AI security by design
Protection against prompt injection and data leakage, access control and a complete audit trail of every action.
Why SetExe
What AI agents bring you
Time back every week
Repetitive work moves to agents, so your team can focus on customers and decisions.
Answers in seconds
Customers and colleagues get accurate replies at any hour, based on your own information.
Measurable results
Goals such as time saved or cost per task are agreed up front and tracked after launch.
Always under control
Human approval for important actions, logs for every step and EU cloud regions where required.
How we work
How we deliver AI agents
Phase 01
Discover
We map the process, the data and the systems involved, and estimate the expected return.
Phase 02
Prototype
A working agent tested on your real examples, so you see the quality before investing further.
Phase 03
Integrate
Secure connections to your systems, permissions, approval steps and user interface.
Phase 04
Launch
Go-live with guardrails, user training and clear AI disclosure for the people who use it.
Phase 05
Improve
Monitoring of quality and costs, and new skills added as usage grows.
Technologies
AI agent technology stack
The platforms, frameworks and standards we use most often for this service.
- OpenAI GPT
- Anthropic Claude
- Azure OpenAI
- Google Gemini
- Llama & Mistral
- LangChain & LangGraph
- Model Context Protocol (MCP)
- pgvector & Qdrant
- Python
- n8n
- Power Automate
- Microsoft 365
- REST APIs
Ways to work together
Pilot project
A working prototype on your real data, with fixed scope and price.
Dedicated AI team
A cross-functional team that builds and runs your AI month by month.
Staff augmentation
Experts who join your in-house team.
FAQ
Questions about AI Agents & Automation
What is an AI agent?
An AI agent is software that uses a language model to understand a request, decide the next steps and use tools, such as searching documents or updating a record, to complete a task. A person stays in control of the important decisions.
Which processes are a good fit?
Repetitive, rule-based work with a lot of text or documents: data entry, invoice and order processing, customer support, internal help desks and recurring reports.
Is our data safe?
Yes. Agents only access the systems and data they need, information is not used to train public models, and we can run solutions in EU cloud regions or on private models.
How do we measure the return?
Before we build, we agree on a few indicators, such as hours saved, response time or cost per task, and we measure them during the pilot and after launch.
Can agents work with SAP and our ERP?
Yes. We connect agents to SAP, ERP, CRM and Microsoft 365 through standard interfaces and APIs, with read and write permissions defined for each action.
Does the EU AI Act affect our agents?
Since 2 August 2026, people must be told when they are interacting with an AI system. We build this disclosure in, and our AI Security & Governance service covers the wider obligations.
Related services
Services that complement AI agents
AI Strategy & Data
Workshops that find the AI use cases with the best return, and the data engineering that makes them work: from first idea to a clear, costed plan.
AI Security & Governance
Security testing for LLM applications and AI agents, AI governance and practical support for the EU AI Act, so you can use AI with confidence.
AI & Machine Learning
From the first use case to production: generative AI assistants, intelligent automation and machine learning models connected to your real business processes.
Contact
Talk to an AI agents expert
Share a few details and we will get back to you with next steps.
What happens next
- 1 · Tell us about your needs with the form
- 2 · Free consultation with one of our experts
- 3 · Proposal with scope, timeline and estimate