Maintenance and support you can rely on
Updates, monitoring, fixes and continuous improvements for your applications and SAP systems, with clear service levels and a team that knows your software.
Overview
Software is never finished.
- Agreed service levels
- Proactive monitoring
- Applications and SAP systems
After launch, software needs care: security updates, new operating system versions, performance tuning, bug fixes and new features requested by users. Our support plans keep your applications secure, available and up to date.
We support software we built and software built by others, starting with a technical audit and a clear plan.
What we do
Capabilities
01
Corrective maintenance
Diagnosis and resolution of bugs and incidents.
02
Evolutionary maintenance
New features and improvements based on user feedback.
03
Security updates
Regular updates of frameworks, libraries and servers.
04
Monitoring
Proactive monitoring of availability, performance and errors.
05
Help desk
Support for users with clear communication channels.
06
Application takeover
Audit and takeover of software developed by other suppliers.
07
Performance optimisation
Profiling, database and infrastructure tuning that keep your applications fast as usage grows.
08
Vulnerability management
Dependency scanning, patch planning and security reviews to close risks before they are exploited.
Why Setexe
What you get
Peace of mind
Problems detected and solved before they affect users.
Clear service levels
Response and resolution times agreed in advance.
Always up to date
Secure, compatible software on current versions.
Predictable costs
Support plans sized on your real needs.
How we work
From first call to results
Phase 01
Audit
Technical review of code, infrastructure and documentation.
Phase 02
Plan
Support plan, service levels and communication channels.
Phase 03
Support
Monitoring, updates, fixes and help desk.
Phase 04
Improve
Periodic reports and improvement proposals.
Technologies
Our toolbox
The technologies and platforms we use most often for this service.
- Monitoring & alerting
- Ticketing
- Backups
- Security patching
- Performance tuning
- SAP application management
Ways to work together
Fixed-scope project
Defined deliverables, timeline and price.
Dedicated team
A cross-functional team working on your product.
Staff augmentation
Experts who join your in-house team.
FAQ
Questions about Maintenance & Support
Can you support software built by another company?
Yes. We begin with a technical audit, then take over maintenance with a clear plan.
What service levels do you offer?
Service levels are defined together, based on how critical the application is for your business.
Do you also support SAP systems?
Yes. We provide application management for SAP ECC6 and S/4HANA.
Related services
Often combined with
SAP Consulting
Experienced SAP consultants who keep your current ECC6 systems running and help you plan and carry out the move to S/4HANA, with clean, upgrade-ready solutions.
Cloud & DevOps
Cloud architecture, migration and management, together with DevOps practices that make your software faster to release and easier to run.
Software Outsourcing
One partner accountable for your software, from product discovery and design to development, testing, release and long-term support.
Contact
Let’s talk about your project
Share a few details and we will get back to you with next steps.
What happens next
- 1 · Tell us about your needs with the form
- 2 · Free consultation with one of our experts
- 3 · Proposal with scope, timeline and estimate